NAD Network :: Support/FAQ

Support/FAQ

My password doesn't work, what do I do?
I lost/forgot my password, what do I do?
What format are your video files in?
How do I cancel my membership?
I have a problem with my bill or my billing. Who should I contact?
How do I report a broken link or a problem with a video?
Do you recommend a certain web browser for use with the NAD Network?
Can I play your videos on a Mac?
Do you guys encrypt your files with DRM?
What format and resolution are the digital images you provide for your updates?
How many High-Resolution images do you provide per update?
How often do you update your sites?
I love your sites and want to make money promoting them. How do I do it?

My password doesn't work, what do I do?
If you are having trouble with your password please e-mail us at support@nadnetwork.com and we will correct the problem within 24 hours.
I lost/forgot my password, what do I do?
E-mail our staff from the e-mail address that you originally used to sign up from, give us the name your are billed under and your username, state that you've forgotten your password, and we will e-mail you a new one.
What format are your video files in?
We provide several formats for each and every video update to ensure that they are viewable by all of our members. The short non-technical answer is Flash Video (FLV) via embedded player, Windows Media (WMV), and MPeg4 (iPod Ready).

The longer, more technical answer is: Every update has an embedded Flash Video player, which supports seeking to any point in the video, that will work on all Adobe Flash capable browsers. Second, all updates are available in MPeg4, which will play on just about every media player and computer around. It is also optimized for a bitrate and frame size that is supported on all modern iPod video players (either widescreen 640 x 360 at 2Mb/s or non widescreen at 640 x 480 also at 2MB/s). Lastly, all updates are encoded at a very high quality level to Windows Media format. Since most of our content is in High Definition, those videos are available in 2 Windows Media resolutions, HD 1280 x 720 (2.5Mb/s) and SD Widescreen (640 x 360 1.8Mb/s). Our Standard Definiton videos are encoded to Windows Media format at 640 x 480 resolution at 1.8MB/s.
How do I cancel my membership?
We certainly hate to see our members go, but we understand that for many reasons you may need to cancel your membership. If you are dissatisfied in any way, please give us a chance to correct the problem by e-mailing us support@nadnetwork.com. If you'd still like to cancel, simply visit the appropriate link to the appropriate billing provider: [CCBill] [Epoch]
I have a problem with my bill or my billing. Who should I contact?
Most issues with your bill, such as card expiration or payment method changes, can be addressed directly with your billing provider. Please visit the appropriate link: [CCBill] [Epoch]
How do I report a broken link or a problem with a video?
If you stumble upon something that "doesn't work" as you'd expect, we'd love to hear from you and can usually fix any problem like that within 24 hours. Please e-mail us at support@nadnetwork.com and be sure to include your username, type of computer, operating system, and web browser that you are using and experiencing the problem in.
Do you recommend a certain web browser for use with the NAD Network?
While we have gone through laborious efforts to make sure all of the NAD Network sites function well under a variety of conditions and web browsers, we highly recommend Firefox 3. In addition to Firefox 3, all of our web software has been tested to work on Internet Explorer 7.0, Firefox 2.0, and Safari 3.0. You can download the newest release of Firefox here.
Can I play your videos on a Mac?
Yes, you certainly can! In fact, we do all of our editing and encoding on Mac systems. By default we provide two extremely Mac friendly formats for our customers, Flash Video and MPEG4. The MPEG4 files are designed specifically to be iPod ready, and will also play natively on any Mac (or PC for that matter). You may also play our Windows Media files if your Mac is compatible with the Flip4Mac player, for more details about that please visit Microsoft's Flip4Mac page.
Do you guys encrypt your files with DRM?
No, you can download our files and use them for as long as you want with no DRM restrictions. We trust our customers to not pirate our videos, and by exercising that restraint you allow us to continue to afford to make many more videos for your viewing pleasure.
What format and resolution are the digital images you provide for your updates?
All of our High-Resolution images are offered in 2 sizes, a High-Resolution 1800x1200 pixel dimension size, and a Medium-Resolution 900 x 600 resolution size. Both sizes are easily downloadable either individually in our online Image Gallery or via provided Zip archives.
How many High-Resolution images do you provide per update?
Every update has between 100 and 300 High-Resolution images available for your consumption.
How often do you update your sites?
Every primary content site on the NAD Network is updated weekly with a full new EXCLUSIVE, ORIGINAL scene. NAD Insider is a special premium site that features behind-the-scenes bonus content from pulled from all of our sites. NAD Insider updates whenever bonus content is available, which is just about every day of the week!
I love your sites and want to make money promoting them. How do I do it?
It's easy, just join our affiliate program NAD Money.